Shipping policy

We offer free, fast delivery within 1–2 working days across the United Kingdom.

All orders placed before 9:00am on a working day will be dispatched the same day. Orders placed after 9:00am will be dispatched early the next working day.

Stoftly ("we" and "us") operates stoftly.co.uk ("Website"). By placing an order through this Website, you agree to the terms below.

1. General All orders are subject to stock availability. If a discrepancy occurs, we'll dispatch available items and contact you to arrange a refund or await restocking for back-ordered items.

2. Free Fast Shipping We offer free fast shipping to all addresses within the United Kingdom. We do not currently ship internationally.

3. Returns

3.1 Change of Mind Returns Returns accepted within 15 days of receipt, in original packaging, unused and in resaleable condition. Return shipping is at the customer's expense. Refunds are issued as store credit. Original shipping costs are non-refundable.

3.2 Warranty Returns Valid warranty claims must be submitted within 30 days of receipt. Return shipping must be pre-paid and will be reimbursed on a successful claim. Claims are processed within 7 days. Upon confirmation, you may choose: (a) refund to original payment method, (b) store credit, or (c) replacement item (subject to availability).

4. Delivery Terms

4.1 Transit Time — 1–2 working days domestically.

4.2 Change of Delivery Address — We can update your address any time before dispatch. Warehouse operates Monday–Friday, excluding public holidays.

4.3 P.O. Box Shipping — Available via postal services only; courier delivery to P.O. Boxes is not available.

4.4 Items Out of Stock — Out-of-stock items will be cancelled and refunded; remaining items will be dispatched.

4.5 Delivery Time Exceeded — Contact us if your delivery exceeds the estimated timeframe.

5. Tracking Notifications A tracking link will be emailed to you once your order is dispatched.

6. Parcels Damaged in Transit Please reject the parcel from the courier if possible and contact us. If delivered in your absence, contact our customer service team for next steps.

7. Taxes All prices include applicable UK sales tax. No import duties apply as we ship within the UK only.

8. Cancellations Orders can be cancelled any time before dispatch. Post-dispatch, please refer to our Returns Policy.

9. Insurance Parcels are insured for loss and damage up to the courier's stated value.

• Damaged in transit: Refund or replacement processed after courier investigation.
• Lost in transit: Refund or replacement processed once courier confirms loss.

10. Customer Service For all enquiries, email us at hello@stoftly.co.uk