Shipping policy

At Stoftly, we aim to make receiving your order simple, quick and reliable. We offer free tracked delivery across the UK, with most orders expected to arrive within 1–2 working days after dispatch.

1. Free UK Delivery

We offer free standard tracked delivery to UK addresses, with no minimum order value.

We currently deliver within the United Kingdom only and do not currently offer international shipping.

2. Order Processing & Dispatch

Orders placed before 9:00am on a working day are normally dispatched the same working day.

Orders placed after 9:00am, at weekends or on UK public holidays are normally dispatched on the next working day.

Our warehouse operates Monday to Friday, excluding UK public holidays.

During particularly busy periods or circumstances outside our reasonable control, dispatch may take slightly longer.

3. Delivery Times

Our standard UK delivery service normally takes approximately 1–2 working days after dispatch.

Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise at checkout.

Remote locations and certain UK postcodes may occasionally take longer.

Once your order has been dispatched, you will receive tracking information where available so you can follow its progress.

4. Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@stoftly.co.uk.

We may be able to update the delivery address if your order has not yet been dispatched. Once an order has entered the delivery network, we cannot guarantee that an address change will be possible.

5. P.O. Boxes

Delivery to P.O. Boxes may be available only where supported by the relevant postal service.

Some courier services cannot deliver to P.O. Box addresses. If there is an issue with the delivery address provided, we will contact you.

6. Out-of-Stock Items

All orders are subject to stock availability.

If an item becomes unavailable after you place your order, we will contact you as soon as reasonably possible.

Depending on the circumstances, we may offer you the option to wait for the item to become available, choose an alternative where appropriate, or receive a refund for the unavailable item.

If your order contains other available products, these may be dispatched separately.

7. Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you still need assistance, contact us at hello@stoftly.co.uk and we will help investigate the delivery.

Your statutory consumer rights are not affected by this policy.

8. Lost Parcels

If tracking indicates that your parcel may have been lost in transit, please contact us.

We will investigate the delivery with the relevant courier and work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

Responsibility for goods while they are being delivered to you remains with Stoftly until they are delivered to you or another person identified by you to receive them, subject to applicable consumer law.

9. Damaged Parcels

If your parcel or products arrive damaged, please contact us as soon as possible at hello@stoftly.co.uk.

Where possible, please provide:

• Your order number

• A description of the problem

• Photographs of the damaged parcel and/or product

This helps us review the issue quickly and arrange an appropriate resolution.

Please do not dispose of damaged packaging until we have reviewed your request, where reasonably possible.

10. Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will review the issue and arrange an appropriate solution, such as a replacement or refund.

11. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@stoftly.co.uk.

We will try to cancel the order before dispatch, although we cannot guarantee this once processing has begun.

If your order has already been dispatched, please follow the instructions in our Returns & Refunds Policy.

12. Returns & Refunds

Stoftly offers a 30-day returns policy, subject to the terms and conditions set out in our Returns & Refunds Policy.

For information about change-of-mind returns, faulty or damaged products, return postage, exclusions and refunds, please see our Returns & Refunds Policy.

Nothing in this Shipping Policy or our Returns & Refunds Policy affects your statutory consumer rights.

13. Contact Us

If you have any questions about delivery or an existing order, please contact:

Stoftly / Minha Homes Ltd
Unit 34a, Alison Street
Opposite Cheetham Park
Manchester
England
M8 8AQ

Email: hello@stoftly.co.uk
Phone: +44 7496 430371

Stoftly — Sleep, Softly.