Terms of service

Terms of Service

Last updated: August 2026

These Terms of Service explain the terms that apply when you visit, use or purchase from Stoftly.

Stoftly is a trading name of Minha Homes Ltd, a company registered in England and Wales under company number 12648242.

By using our website or placing an order with us, you agree to these Terms. Please read them together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Nothing in these Terms affects your statutory consumer rights.

1. About Stoftly

The Stoftly online store is operated by:

Minha Homes Ltd trading as Stoftly
Company number: 12648242
Registered in: England and Wales

Registered office:
Unit 1C Brit Housemove
Former Bury FC Social Club
Gigg Lane
Bury
England
BL9 9HR

Customer service / trading address:
Unit 34a, Alison Street
Opposite Cheetham Park
Manchester
England
M8 8AQ

Email: hello@stoftly.co.uk

Our online store is hosted using Shopify's ecommerce platform.

2. Using Our Website

You may use the Stoftly website for lawful personal shopping and information purposes.

You must not:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to gain unauthorised access to our website, accounts or systems

  • Introduce viruses, malware or other harmful material

  • Interfere with the normal operation or security of the website

  • Use automated systems in a way that overloads, damages or circumvents our security or access controls

  • Misuse our content, images, branding or intellectual property

  • Provide false or misleading information when creating an account or placing an order

We may restrict or suspend access where reasonably necessary to protect our website, customers or systems.

3. Our Products

We aim to describe and display our products as accurately as reasonably possible.

Product information may include details such as:

  • Size

  • Colour

  • Material

  • Filling

  • Thread count

  • Mattress depth

  • Care instructions

  • Product quantity

  • Other relevant specifications

Please check the individual product page before ordering because specifications vary between products.

Colours and appearance may look slightly different depending on your screen, device settings, lighting and photography.

Measurements may also be subject to reasonable manufacturing tolerances where applicable.

We may update product descriptions, specifications, prices or availability when necessary.

4. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it.

If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.

Where appropriate, we may offer an alternative product or issue a refund for the unavailable item.

We reserve the right to limit quantities where reasonably necessary, including where we suspect an order has been placed for unauthorised commercial resale.

5. Placing an Order

When you place an order through Stoftly, you are making an offer to purchase the products in your order.

After submitting your order, you may receive an automated acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

A contract for the purchase of the goods is formed when we confirm acceptance of your order or dispatch the goods.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • There is an obvious pricing or product information error

  • We cannot deliver to the address provided

  • We reasonably suspect fraud or misuse

  • The order breaches these Terms

If payment has already been taken for an order that we cannot accept, we will arrange an appropriate refund.

6. Order Information

You are responsible for checking the information supplied when placing your order.

Please make sure that your:

  • Name

  • Email address

  • Delivery address

  • Billing information

  • Product

  • Size

  • Colour

  • Quantity

are correct before completing checkout.

If you discover an error after placing your order, please contact us as soon as possible at hello@stoftly.co.uk.

We will try to help where possible, but we cannot guarantee that an order can be changed after processing or dispatch has begun.

7. Prices

Prices displayed on Stoftly are shown in Pounds Sterling (GBP) unless stated otherwise.

Prices include applicable taxes where required unless clearly stated otherwise.

The price payable will normally be the price displayed when you place your order.

We may change prices at any time, but changes will not normally affect orders that we have already accepted.

If we discover an obvious pricing error before accepting an order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the affected item.

8. Promotions and Discount Codes

From time to time, Stoftly may offer sales, promotional prices or discount codes.

Promotions may:

  • Run for a limited period

  • Apply only to selected products

  • Require a minimum spend

  • Exclude certain products

  • Be limited to one use per customer

  • Be subject to separate promotional terms

Unless expressly stated otherwise, promotional codes cannot normally be combined.

We may withdraw or amend promotions where reasonably necessary, but this will not affect rights relating to orders already accepted.

9. Payment

We accept the payment methods displayed during checkout.

Payment services may be provided by third-party payment processors.

You confirm that you are authorised to use the payment method provided for your order.

We do not guarantee that every payment method will always be available.

10. Shipping and Delivery

Our delivery arrangements, dispatch times and any applicable restrictions are explained in our Shipping Policy.

Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.

Unless otherwise agreed, we will deliver your order to the delivery address provided when the order was placed.

Please contact us promptly if you believe your parcel is delayed, lost or has been delivered incorrectly.

11. Risk During Delivery

Goods remain at our risk until they are delivered into your physical possession or the physical possession of a person identified by you to receive them, except where applicable law provides otherwise.

This means that a parcel does not normally become your responsibility simply because we have handed it to our delivery carrier.

If a parcel is lost or damaged before delivery, please contact us so that we can investigate and arrange an appropriate resolution.

12. Ownership of Goods

Ownership of products passes to you once we have received payment in full and the products have been delivered to you, subject to applicable law.

13. Cancellations, Returns and Refunds

Our Returns & Refunds Policy explains how to request:

  • A change-of-mind return

  • A cancellation

  • A refund

  • An exchange where applicable

  • Help with faulty products

  • Help with damaged products

  • Help with incorrect products

Stoftly also offers a voluntary 30-day returns policy for eligible products, subject to the conditions described in our Returns & Refunds Policy.

This voluntary policy is additional to your statutory consumer rights.

For eligible online purchases, consumers may also have statutory cancellation rights independently of our voluntary returns policy.

14. Faulty, Damaged or Incorrect Products

Products supplied by Stoftly must meet the standards required by applicable UK consumer law.

If a product is faulty, damaged, incorrect or not as described, please contact us at hello@stoftly.co.uk.

Where you have a statutory right to a remedy, these Terms do not restrict that right.

Depending on the circumstances and applicable law, remedies may include:

  • Refund

  • Repair

  • Replacement

  • Price reduction

Please see our Returns & Refunds Policy for further information.

15. Hygiene-Sensitive Products

Some products may be supplied sealed where appropriate for health-protection or hygiene reasons.

Certain statutory cancellation exceptions can apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken.

We will only rely on such an exception where it legally applies to the particular product.

This does not remove your statutory rights if a product is faulty, damaged, incorrect or not as described.

Please check our Returns & Refunds Policy or contact us before opening an item if you are unsure about its return eligibility.

16. Intellectual Property

The content of the Stoftly website, including our:

  • Brand name

  • Logo

  • Website design

  • Product photography

  • Graphics

  • Written content

  • Product descriptions

  • Guides

  • Videos

  • Other original materials

is owned by, licensed to, or used with permission by Minha Homes Ltd and is protected by applicable intellectual property law.

You may view and use our website for your own personal and non-commercial purposes.

You must not reproduce, republish, sell, distribute or commercially exploit our protected content without permission, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

17. Reviews and User Content

If you submit a review, photograph or other content to Stoftly, you confirm that:

  • The content is your own or you have permission to submit it

  • It is truthful to the best of your knowledge

  • It does not infringe another person's rights

  • It is not unlawful, abusive or misleading

By voluntarily submitting content for publication, you grant us a non-exclusive right to display and use that content in connection with Stoftly and our marketing, subject to applicable privacy and consumer law.

We reserve the right to moderate or remove content where reasonably necessary.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment, delivery, review, social-media or ecommerce technology providers.

Third parties may operate under their own terms and privacy policies.

We are not responsible for the content of unrelated third-party websites simply because we link to them.

However, the use of third-party service providers does not remove any responsibility that Stoftly has to you under applicable consumer law.

19. Shopify

Our ecommerce website is powered by Shopify.

Shopify provides technology that enables us to operate our online store.

When you purchase a Stoftly product, your sale contract is with Minha Homes Ltd trading as Stoftly, not Shopify.

Certain information may be processed by Shopify as part of providing the ecommerce platform. Please see our Privacy Policy for information about how personal data is handled.

20. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies.

Where required, you can manage relevant cookie preferences through the controls provided on our website.

21. Website Availability

We aim to keep the Stoftly website available and functioning correctly.

However, we cannot guarantee uninterrupted availability.

We may temporarily suspend or restrict parts of the website for:

  • Maintenance

  • Security

  • Technical problems

  • Updates

  • Events outside our reasonable control

We will try to minimise disruption where reasonably possible.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence where liability cannot legally be excluded

  • Fraud or fraudulent misrepresentation

  • Breach of rights that cannot legally be excluded or restricted

  • Your statutory consumer rights

If you purchase products as a consumer, Stoftly is not responsible for losses that are purely related to business activity, such as loss of business profits or commercial opportunities, where the products were purchased for personal or household use.

We remain responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill, to the extent required by law.

23. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused by circumstances outside our reasonable control where the law permits.

Examples may include:

  • Severe weather

  • Transport disruption

  • Natural disasters

  • Major courier disruption

  • Power or telecommunications failures

  • Cyber incidents outside our reasonable control

  • Government restrictions

  • Industrial action affecting third parties

We will take reasonable steps to minimise the effect of such events.

Your statutory rights remain unaffected.

24. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our services

  • Changes to our business

  • Changes to applicable law

  • Security requirements

  • Operational changes

The latest version will be published on this page.

Changes will not normally alter the terms applicable to an order that we have already accepted unless required by law or agreed with you.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

26. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

27. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland, you may bring proceedings in the Scottish courts where applicable.

If you live in Northern Ireland, you may bring proceedings in the Northern Irish courts where applicable.

Nothing in this section limits any mandatory rights you have as a consumer.

If you have a concern about an order, we encourage you to contact us first so that we can try to resolve the matter.

28. Contact Us

If you have questions about these Terms, an order or your use of the Stoftly website, please contact:

Minha Homes Ltd trading as Stoftly

Email: hello@stoftly.co.uk

Customer service / trading address:
Unit 34a, Alison Street
Opposite Cheetham Park
Manchester
England
M8 8AQ

Registered office:
Unit 1C Brit Housemove
Former Bury FC Social Club
Gigg Lane
Bury
England
BL9 9HR

Company number: 12648242
Registered in: England and Wales

Stoftly — Sleep, Softly.